Account Associate

Dataxu Published: November 10, 2019
Location
Boston
Job Type
Full-time
Category
Digital

Description

dataxu is actively shaping the future of TV as it goes digital, helping marketing & media professionals use data to improve their advertising. Our software empowers you to connect with real people across all channels, including TV, capturing consumers’ attention when and where it matters most. With 8 offices around the world, we’re here to help power your business forward. Discover what you + our software can do at www.dataxu.com.

 

On the Job

Campaign Management

  • Learn the fundamentals and operational processes for all digital media channels; Connected TV, Display, Mobile, & Video
  • Support Account team on all aspects of campaign management, from trafficking through reporting
  • Proactively monitor campaign performance to pinpoint, communicate and solve issues
  • Actively manage campaign launch timelines in a dynamic environment
  • Consult with Account team on how to adjust tactics based on marketing goals and performance trends
  • Uncover opportunities to drive better performance and share with broader team
  • Find ways to leverage dataxu technology for better results and communicate these to the Account team
  • Drive and support dataxu product adoption
  • Contribute ideas to drive more revenue from existing customers
  • Communicate effectively with internal teams to share and evolve campaign best practices
  • Become an expert on the use and best practices for the DataXu platform, including workflow and reporting & analytics capabilities
  • Surface ideas on how technical enhancements to our systems can benefit clients
  • Proactively bring forward key learnings and insights to Account team

Customer Support

  • Serve as the first point of contact for customers seeking assistance over email
  • Monitor the Customer Support Salesforce queue and respond to customer needs and/or triage internally
  • Perform initial investigation into customer request and resolve directly with customer or determine the appropriate internal escalation path
  • Track issues and requests through to resolution, providing customers with timely updates
  • Act as a customer champion internally to address issues raised to Customer Support
  • Identify situations in which technical issues need to be escalated

 

About You

  • Experience (internships included) within a digital marketing/digital media position
  • Preferably a marketing/advertising background
  • Strong communication skills (customer facing experience a plus)
  • Basic understanding of digital advertising and concepts, such as ad serving, banners and pixels
  • Strong analytical skills using Excel and ability to tell a story based on data
  • Ability to manage and prioritize a high volume of detailed tasks
  • Ability to investigate & solve problems independently, and clearly communicate results directly to customers
  • Enjoys working in a fast-paced environment
  • Strong teamwork
  • Ambitious self-starter who enjoys a good challenge and continuous learning

Apply on company site here: http://bit.ly/2qDfFwc

Apply
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