Customer Success Manager

Jebbit Published: October 24, 2018
Location
Boston
Job Type
Full-time
Category
Digital

Description

The Jebbit Customer Success team is looking for a Customer Success Manager to join the team, owning the management and success of customers across a number of verticals.

Do you love developing and bringing a marketing strategy to life? Have you worked with customers in the past who regularly refer to you as their ‘favorite X’? (tech partner, consultant, vendor, agency, etc.) Do you thrive in a rapidly changing environment where the team strives to be 1% better everyday? If your answer to these questions was an emphatic ‘YES,’ then you'll find this role rewarding. As a Customer Success Manager, you will primarily focus on developing trusted relationships, ensuring short and long-term value realization, and managing the day-to-day strategy and execution of your customers.
Roles & Responsibilities: 
  • Serve as primary day-to-day POC for owned cohort of Jebbit customers
  • Oversee the progress and pacing to individual customer objectives with Jebbit
  • Develop and own relationships with customer points-of-contact and decision makers, acting as an advisor and educator to help build a sound Declared Data and mobile content strategy
  • Lead and manage new customer onboarding, implementation, and process development
  • Work closely with Customer Success Associates to ensure project and content timelines are met
  • Own the communication of content reporting and optimization recommendations
  • Own the development of customer success stories to help drive customer retention, case study development, and customer expansion/upsell
  • Coordinate with Client Engineers to implement all tech specifications (campaign creation, optimization, reporting, etc.)
  • Work closely with the Product team to identify key product and customer needs, opportunities, and pain points
Qualifications: 
  • 3-7 years experience in the MarTech or AdTech industry preferred
  • Demonstrated ability to think strategically, solve complex problems and deliver high quality work
  • Strong understanding of the data and marketing landscape, along with relevant marketing technologies
  • Demonstrated ability to hit and exceed personal goals
  • Excellent verbal and written presentation skills
  • Excellent communication skills both with clients and internal teams
  • Self-starter with strong personal initiative
  • Eagerness to embody “Team First” mentality
  • Strong experience in quantitative analysis of marketing results
  • Demonstrated ability to think both Big Picture and tactfully with the ability to translate between the two depending on the audience
  • Ability to prioritize and execute multiple tasks while working under tight deadlines
  • Strong proficiency in MS Office, Google Docs, Google Analytics, Data and Analysis Reporting, PPT, Keynote
  • Willingness to have fun and innovate in the best tech culture in Boston (Source: Timmy Award)

More information here: http://bit.ly/2O4yuyp

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