Customer Success Manager

HubSpot Published: September 14, 2019
Location
Cambridge
Job Type
Full-time
Category
Digital

Description

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

In this role, you’ll get to:

  • Be the trusted advisor and advocate for 100-200 customers
  • Engage customers actively with regular strategy calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities
  • Collaborate with other HubSpot teams to ensure adoption and successful renewal
  • Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
  • Monitor customer health and build associated risk mitigation plans
  • Resolve customer inquiries by aligning customers with the right resources.

We are looking for people who:

  • Are passionate about customer success and experience
  • Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
  • Solve problems with curiosity and creativity
  • Embrace challenges and change
  • Commit to getting better every day
  • Invest in relationships with customers and colleagues
  • Contribute to a positive team environment of equality and inclusion

Apply on company site here: http://bit.ly/2lUNCpv

Apply
Drop files here browse files ...

Related Jobs

November 10, 2019
Account Associate   Boston
November 10, 2019
November 10, 2019
Data Analyst   Boston
November 10, 2019
October 14, 2019
x

Join Our Exclusive Newsletter

Join the YWD newsletter and get the latest jobs, events and information for young Women in digital.

Are you sure you want to delete this file?
/